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These terms set out how juan360 operates, what governs your account, and where this policy applies — including eligibility under local law in the Philippines. Access to juan360 depends on your region and what local law permits.
When you open an account with us, you enter into an agreement governed by these terms. This policy applies to every part of your account — how you access the lobby, how transactions are recorded, and how we handle the data associated with your activity. Availability of juan360 and its services depends on local law and eligible regions; it is your responsibility to confirm that access is permitted where you are located. Wallet activity via GCash, Coins. ph, and PESONet is logged in your account transaction history. Each deposit and withdrawal record is tied to the payment method used at the time. We do not share these records with third parties except where required by applicable law or regulatory process. If a transaction dispute arises, the record in your account dashboard is the reference point we use to investigate. Policy terms may be updated; the current version is always the one shown on this page. Continued use of your account after a policy update constitutes acceptance of the revised terms. If any part of this policy is unclear, contact our support team before proceeding.
GCash transactions are logged in your account wallet history. Each entry shows the amount, date and direction of the transfer.
Coins. ph activity appears under your account's payment records. This is the reference used if you raise a transaction question.
PESONet transfers are recorded at the time of processing. The entry in your account is your confirmation that the transfer was received.
Not every aspect of using juan360 falls under a single policy document. Understanding what these terms cover — and what they do not — helps you know where to direct questions and what protections apply to each part of your account.
These terms govern how your account is created, verified, suspended or closed. Login conditions, eligibility requirements and any restrictions tied to your region are covered here. Access depends on local law and eligible regions.
Deposits and withdrawals made through GCash, Coins. ph and PESONet are subject to this policy. Transaction records, dispute handling and the process for raising a payment question are all within scope.
Game content, lobby layout, and promotional material on juan360 are subject to these terms. You may not reproduce, distribute or commercially use any site content without written permission from us.
External services — including payment processors and game studios like JDB, Pragmatic Play and Microgaming — operate under their own terms. Our policy covers your account relationship with juan360, not the internal policies of those third parties.
This policy gives you a set of concrete actions you can take regarding your account and the data associated with it. You have the right to review the transaction records held in your account dashboard at any time after login — this includes all GCash, Coins. ph and PESONet activity. If you find an error in your account details, you can submit a correction request through the support channel and we will process it within the timeframe stated in your support response. Questions about how your data is used can be raised at any point; we will respond with a plain explanation of what is held and why. If you want to close your account, that request is handled through the account settings page, and we retain the right to complete any pending transactions before the closure is finalised. Every one of these actions is available to you without charge.
Log in and open the account dashboard. Your full transaction history — including every GCash and PESONet entry — is visible there. No separate request is needed to access this view.
If your registered name, contact details or linked payment method contains an error, contact support with the correct information. We will confirm the update once verification is complete.
Send your question through the support contact paths listed on this page. We respond with a direct answer tied to your specific account — not a generic policy excerpt.
Account closure requests are handled through account settings. Pending transactions are completed first; once the balance is settled, the closure is processed and confirmed by email.
If any part of this policy raises a question, reach out through the contact paths below. Each channel is monitored for policy-related queries — whether about your account rights, a transaction record, or a request to update your details.
Open the chat widget from any page while logged in. State that your question is policy-related and the agent will route it to the correct team.
Send your policy or account query to our support email address listed in the account help section. Include your registered account identifier so we can locate your record.
The account help section inside your dashboard covers common policy questions. Start there for answers on transaction records, account corrections and closure steps.
We hold only the account data needed to operate your session, process transactions and respond to support requests. Data is not sold or transferred to marketing third parties. Cookie use on juan360 covers session management and functional preferences; you can manage cookie settings through your browser at any time. Account security is maintained through login verification steps shown at the time of access — follow the instructions displayed on the login screen. We retain transaction records for the period required under applicable law; the retention schedule is available on request through our support channel.
We store your account registration details, transaction history and session logs. This data is used only to operate your account and respond to queries. No data is shared with advertisers.
Cookies on this site handle session continuity and functional preferences. They are not used for cross-site advertising tracking. Browser settings let you control or clear cookies at any time.
Login and verification steps are shown on the account access screen. Follow those steps as displayed. If you suspect unauthorised access, contact support immediately via live chat or email.
To request a copy of your data, a correction, or information on retention periods, contact us through support. We respond with the specific detail tied to your account record.
The questions below cover what real account holders ask about policy, rights and how to act on them. If your question is not here, use the support contact paths listed above.
The current policy is always the version on this page. When terms are updated, the page is refreshed and continued account use after that point means you have accepted the updated version. No separate notification is required.
Yes. All wallet activity through GCash, Coins. ph and PESONet falls within the scope of these terms. Transaction records for each are stored in your account dashboard and are the reference point for any dispute.
Access depends on local law and eligible regions. It is your responsibility to confirm that using juan360 is permitted where you are located. We do not make eligibility determinations on behalf of individual users.
Contact our support team via live chat or email with the correct details and your account identifier. We confirm the update once we have verified the information. No fee applies to correction requests.
We hold your registration details, transaction records and session logs. This data is used only to operate your account and handle support requests. You can request a summary of what we hold by contacting support.
We complete any pending transactions before closing the account. Once the balance is settled according to the withdrawal instructions you provided, the closure is processed and confirmed to your registered contact details.