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This page tells you exactly what information juan360 collects when you open an account, how we use it, and the choices you can make at any time. We handle your data to keep your account running and your wallet activity — including GCash, Coins. ph and PESONet transactions — tied securely to you.
When you create an account with us, we collect the details you provide directly: your name, email address, and the information needed to link and verify your payment method. If you use GCash, Coins. ph or PESONet to fund your wallet, the transaction reference and amount are recorded against your account — not your full e-wallet credentials. We also collect device and session data automatically when you browse the lobby. This covers your IP address, browser type, and the pages you visit, used only to keep the site working correctly on your device and to detect unusual access patterns that could signal an unauthorised login. We do not sell your personal data to third parties. We share it only where required to process a transaction you initiated, to comply with a lawful request, or to protect account security. Any third party we work with for payment processing is bound by its own data obligations and receives only the minimum information needed to complete the task. Availability of this service depends on local law and eligible regions in the Philippines.
Transaction reference and wallet-linked amount are recorded to your account when you deposit or withdraw via GCash. We do not store your GCash PIN or full account credentials.
Coins. ph top-up records are stored as wallet activity in your account history. You can view these entries at any time after login from your transaction log.
PESONet transfers are matched to your account using the reference number you submit. We retain this to reconcile your wallet balance and respond to any dispute you raise.
This policy covers the data we collect and process through the juan360 platform — your account access, wallet activity and the content you interact with on our site. It does not extend to third-party services you reach from our pages, such as external payment processors or linked e-wallet apps. Each of those services operates under its own privacy terms, which you should review separately.
Your login credentials, session activity and account settings fall fully within this policy. We control how this data is stored, who can access it internally, and how long it is retained.
Deposit and withdrawal records — including those made through GCash, Coins. ph or PESONet — are covered by this policy for the records we hold on our side of the transaction.
Pages you browse, game lobbies you open and searches you run within the site are logged as session data under this policy, used only to maintain service quality and security.
External payment apps, e-wallet providers and any linked site you navigate away to are not covered here. Their data practices are governed by their own published terms, not ours.
You have real, actionable options when it comes to the data we hold about you. After you log in, your account dashboard shows the profile details currently on record — name, contact email and linked payment methods. If anything is wrong or out of date, you can edit it directly from the settings page without needing to contact us first. For records you cannot change yourself — such as historical transaction logs — you can raise a correction or access request through our support channel and we will respond to you. You also have the right to ask what data we hold, to request that we stop using it for purposes beyond account operation, and to ask for a summary of your stored records. We aim to respond to formal data requests within a reasonable period; the support page shows the current contact path. Where access to the platform depends on local law and eligible regions, the same applies to data requests made from those regions.
Log in and open your account settings to see the profile and contact details we hold. Transaction history is in the wallet section, sorted by date and payment method.
Update your name, email or linked payment details directly in the settings page. If a field is locked, submit a correction request through support with the accurate information.
Not sure what we hold or why? Contact us through the support channel listed on this page. State your account email and describe what you want to know — we will respond clearly.
If you want to understand how long we keep specific records, or request that non-essential data be removed, reach out to us directly. We handle each request based on what is required by applicable law.
If you have a question about this policy, want to access the data we hold, or need to report a concern about how your information was handled, use any of the contact paths below. Include your registered account email so we can locate your records and respond accurately.
Open the chat widget from any page after login to reach our support team directly. State that your question is about the privacy policy so it is routed to the right person.
Send your data or policy question to our support email address shown in your account dashboard. Include your registered email and a clear description of what you need.
The Help section in your account lists common policy questions and the steps to submit a formal data request. It is the fastest path for access and correction inquiries.
Our approach to data handling is built around keeping your information accurate, accessible only to you, and held no longer than necessary. We use encryption on data in transit between your device and our servers, and account login is protected so that only you can access your session. Cookies are used to maintain your session state — not to serve advertising. You can manage cookie preferences through your browser settings at any time.
We use session cookies to keep you logged in while you navigate the lobby. These are not shared with advertising networks. Adjust or clear them through your browser settings whenever you choose.
Login access is protected and session activity is monitored for unusual patterns. If a suspicious access event is detected on your account, we will notify you through your registered contact details.
We keep your account and transaction records for the period required to operate your account and meet any applicable legal obligation. When a record is no longer needed, it is removed from active storage.
When this policy changes, we post the updated version here and note the revision date at the top. Continuing to use your account after a posted update means you have seen the new terms.
These are the questions we hear most often about how we handle account and payment data. If your question is not here, use the support contact path listed above.
We collect the name, email address and contact details you enter at registration. Once you link a payment method like GCash or Coins. ph, we record the transaction references tied to your wallet — not your e-wallet password or PIN.
Yes. Log in and check your account settings and transaction history for most of what we hold. For a full data summary, send a request to our support email from your registered address and we will compile the relevant records for you.
Only when necessary. Payment processors receive the minimum data required to complete your GCash, PESONet or Coins. ph transaction. We do not sell your data, and we do not share it for advertising. Any third party we engage is required to handle it under its own data obligations.
Open the settings page after login to update your name, email or contact details directly. If the field you need to change is locked, submit a correction through our live chat or email support with the correct information and your account email.
We hold your records for as long as your account is active and for any additional period required by applicable law or to resolve a dispute. When a record is no longer needed for either purpose, it is removed from active storage.
If you stop using your account, we retain the records required by law and any open dispute resolution process. Once those obligations are met, records that are no longer necessary are deleted. Contact support to ask about the status of your specific account data.