Mobile / Live
These Terms & Conditions set out the rules that apply when you open an account, place activity on the platform, or move funds through GCash, Maya or GrabPay. Access to juan360 depends on local law and is available only where local regulations permit.
By creating an account on juan360, you accept these Terms & Conditions in full. They apply to every action taken through your account — browsing the lobby, placing wagers, requesting a withdrawal, and contacting support. We may update these terms; when we do, the revised version takes effect from the date it is published on this page. Continued use of the platform after any update means you accept the revised terms. You must be of legal age in your jurisdiction and resident in a region where access is permitted under local law. We do not extend access to regions where online gaming is restricted. Your account is personal and non-transferable. Sharing account credentials or using automated tools to interact with the platform is a breach of these terms and may result in account suspension. Transactions processed through GCash, Maya, GrabPay and other supported e-wallet rails are subject to both these terms and the conditions of your chosen payment provider. Where a conflict exists between these terms and a third-party provider's policy, these terms govern your account relationship with us, and the provider's terms govern the payment transaction itself.
GCash transactions are subject to juan360 wallet terms and GCash's own transfer conditions.
Maya deposits and withdrawals follow the limits and verification steps shown in your account.
GrabPay is an accepted payment rail; its fee and limit schedule is set by GrabPay, not by us.
Coins. ph transfers are processed under the same wallet rules applied to other supported e-wallets.
PESONet bank transfers carry their own clearing schedule; the current status is shown in your transaction history.
These terms do not cover every digital interaction equally. Understanding exactly where our policy begins and ends helps you know which rules apply to which part of your experience on the platform.
These terms fully govern account registration, login, session activity and account closure. Any step you take after logging in — from opening a game to requesting a payout — falls inside this policy.
Deposits and withdrawals processed through supported payment rails such as GCash, Maya and GrabPay are covered here. Limits, verification requirements and hold periods are shown in your account wallet section after login.
Game titles, lobby layout, promotional content and on-page text are our property or are licensed to us. You may view and interact with this content through your account but may not reproduce or redistribute it.
External services — including payment providers, game studios such as Pragmatic Play and Microgaming, and network operators — are not governed by these terms. Each provider's own policy applies to their service component.
These terms are not one-directional. You have concrete steps available to you at any point. You can review a full record of your account activity — deposits, withdrawals, wagers and session history — by navigating to the transaction history section inside your account dashboard after login. If any personal detail on your account is incorrect, you can request a correction by contacting support with the relevant documentation. Account name, registered contact and payment details are all correctable through the same support path. Questions about specific clauses in these terms can be raised through live chat or the support email address listed on the Contact page. We aim to respond with a clear answer tied to the specific clause you asked about. If you decide to close your account, the closure process is initiated from within your account settings — the current steps and any applicable conditions are shown on that page at the time you request it.
Full transaction and session history is available inside your account dashboard. No request needed — the data is visible once you log in.
Contact support with supporting documentation to update a registered name, email or linked payment method. The support team will confirm which documents are required.
If a specific clause is unclear, contact us through live chat and reference the section you want explained. We will respond with a direct answer to that clause.
The account closure option is inside your settings page. Conditions attached to any open balance are shown there at the time you submit the request.
If these Terms & Conditions raise a question you cannot resolve by reading the text, use any of the contact paths below. Quote the specific clause or section you are asking about so our team can respond accurately. For wallet-related term questions — GCash holds, Maya limits, GrabPay transaction disputes — include your transaction reference from your account history so the team can pull the relevant record without asking you to repeat it.
Open the chat widget from any page while logged in. Quote the specific clause and your account ID.
Send your terms question to the support address listed on our Contact page. Include your registered email and the clause reference.
Your active policy version, transaction records and account settings are all accessible inside the dashboard after login — no additional contact needed for self-service queries.
We keep a record of how your account is used — transaction amounts, session timestamps and the payment rails you connect — to verify that activity on your account matches what you authorised. This data is stored in accordance with our Privacy Policy and is not sold or shared with third parties outside the scope of payment processing and legal obligations. Cookies are used on this platform to keep your session active, remember preferences and gather aggregate analytics. You can adjust cookie preferences through your browser settings; blocking session cookies may affect how certain account pages load. Account security is your shared responsibility: keep your login credentials private and notify support immediately if you suspect unauthorised access. When these terms are updated, a notice is placed at the top of this page showing the effective date. The current active version is always the one shown here.
We retain account and transaction data for the period required under applicable law. The current retention period and what it covers is described in our Privacy Policy, accessible from the footer.
Session and analytics cookies are active on all account pages. Adjust your browser settings to manage cookie preferences; session cookies are needed for account access to function correctly.
Your account credentials are your responsibility. We will never ask for your password through chat or email. Report suspected unauthorised access to support immediately using the live chat path.
Each revision of these terms carries an effective date at the top of this page. Where to request a change or raise a dispute is shown in the support section above — start with live chat for the fastest response.
The questions below cover what account holders most often ask when reading these terms for the first time. If your question is not here, reach us through live chat and reference the section you are asking about.
They apply the moment you create an account and continue to apply every time you log in, place a wager, make a deposit or request a withdrawal. Accessing the platform without an account does not create the same obligations, but the content-use rules still apply to site visitors.
We publish the updated version on this page with a new effective date at the top. Continuing to use the platform after that date means you accept the revised terms. If you disagree with a change, you should stop using the platform and request account closure before the effective date.
These terms govern your account relationship with us. If a GCash or Maya transaction fails or is disputed, the payment provider's own terms apply to the transfer itself. You can raise a wallet dispute with us through support, and we will coordinate with the relevant payment rail using your transaction reference.
No. Your account is personal and non-transferable. Sharing credentials or allowing another person to use your account is a breach of these terms and may result in suspension. Each person who wants to use the platform must open their own account.
Contact support through live chat or the support email address on our Contact page. Bring a copy of the document that shows the correct detail — for example, a government-issued ID for a name correction. The support team will confirm the specific documents needed for your request type.
The version shown on this page is always the current active one. The effective date is displayed at the top of the terms text. You do not need to request a copy — the live version is publicly accessible here at any time.